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Discussion in 'Newbies' started by Cookybiscuit, Feb 24, 2012.
Has anyone done so? I tried and at the post office they said US customs turn them away.
Are you travelling with the marker or sending it to someone ?
I would say sending it broken down and listing it as sports equipment (as it is actually classed by the US TSA) it should be fine. Even go as far as enclosing a printout of the TSA guidelines pertaining to transporting compressed air-weapons or paintball markers.
If you want to be doubly sure, email a retailer like Lips or BZ and ask if they have any customers from the US and what services they use to send internationally ?
It's a C3 being sent to Tippmann for repair.
Thanks. I'll have to see if shipping it in pieces does any good.
Did you have to send it to the US?
Tippmann has a warehouse and a tech in Belgium. Maybe it is worth to give it a try:
Tippmann Sports Europe
Phone 0032 52 46 33 05
At the moment I'm not sure, after what happened I asked the Tippmann tech I was talking too what my options were, he hasn't got back to me yet as its only been a few hours. I've got Tippmann parts from Belgium before but I'm not sure if they do the C3, it was only sold in the US (to my knowledge), if that matters.
I'm sure tippmann will come up with a solution...
The customer support is pretty much second to none.
I would have thought they would get a uk based tech to sort it out for you, but being the nature of the C3 and all, the propane and piezo operation aspect of it may be more specialised engineering...
Thats what I fear unfortunetly. I called up Just Paintball because its near me, they offer repairs and I knew 99% they couldn't do it, the guy on the phone didn't know what it was and started laughing when I explained it runs off Propane, lol.
I've asked Tippmann if theres anywhere in the UK that can do it, I suppose I'll have to wait and see. Thanks.
No worries mate, hope you get it sorted.
If anyone can do it in the UK then it will be the Tippmann tech at BZ
If you have to send it to the US then use the advice as above to be ready for TSA, there should be no other issues with it crossing borders and on return it should pass UK customs in regard to the VCRA or other legal importation issues
Include details of the warranty/service work when you send it, Tippmann should also include documentation on return
Keep a copy of any paperwork ready to send if it does get queried on return
(note usual customs VCRA queries are raised by the courier to you then they refer your response to customs as appropriate, eg I've imported via airsoft suppliers and been asked if its a RIF, it wasn't and the package had never been opened in transit as they accepted my declaration, (or possibly xrayed it), on other occasions packages have been inspected)
Make sure your email & phone details are documented when it's sent each way to potentially speed up queries)
What did you tell the post office?
Did you mention propane, or say the words 'paintball gun'
Also when asking at a desk you rely on them having the right leaflet or knowing the right guidance information