This can now be removed please. Here is my reply to ninja, hopefully showing it was a honest mistake.
Sorry I haven't been on and seen this sooner. As far as I was aware it was in good working condition as I have never had problems with it. It may have been the case that when I washed it in the machine some how the Velcro has pulled away. I have no idea. As I left it to my partner to wash, package and post for me. I cannot say. As you are unhappy I will be glad to offer a full refund and return of the pack. I can only apologise as it was a honest mistake and obviously a huge oversight from my part. Always been an honest person in the pb family and don't like letting people down or upsetting them. I will check with my partner as to what condition it was in.
If you send it back to me I'll refund £27.50 for the pack and extra for postage for the inconvenience.
Please send back to this address.