On the phone to them now, I paid through PayPal on a different laptop, so due to security reasons they froze the funds. This is being lifted as I'm typing this really sorry for the inconvenience. At no point did I assume or want this to happen.for some reason a dispute has been rased about the ego11 at some point this morning something to do with possible authorised action so i will no go and collect it back from the post office until this is sorted out @Brisance